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Refund Policy

Refunds, if applicable, will be processed within 30 working days following the completion of the tour. It is essential to note that no refunds will be issued for services not utilized, nor for voluntary non-participation in any segment of the tour, regardless of the circumstances.

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In the event of any complaints or concerns regarding the tour, these must be submitted in writing within 7 days after the tour's conclusion.  This timeframe is essential for us to address your issues effectively, as complaints raised after this period may not be considered or resolved. We appreciate your understanding and cooperation in adhering to these guidelines.

1. OVERVIEW

This Refund Policy details the specific terms and conditions under which Kaveesh Tours may issue refunds for various bookings, services, or tour packages. Refund requests will be assessed through our comprehensive internal review process to ensure they meet our established criteria. It is important to note that all refunds are subject to the terms outlined in our [Cancellation Policy], which provides guidelines on eligible circumstances for cancellations, timeframes for notification, and any applicable fees. We aim to process refunds promptly and keep our customers informed throughout the process. For any questions or clarifications regarding our refund procedures, we encourage our customers to reach out directly to our customer service team.

2. ELIGIBILITY FOR REFUNDS

Refunds may be issued only under the following circumstances:

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  • Cancellation by Kaveesh Tours: If Kaveesh Tours is unable to proceed with the scheduled tour due to operational issues or unforeseen circumstances, such as natural disasters, government restrictions, or other factors beyond our control, a full refund will be issued to the traveller.

  • Non-Provided Itinerary Services: Refunds will be granted if specific services outlined in the tour itinerary—such as accommodations, transportation, or activities—are cancelled or not provided by us, resulting in a significant alteration to the tour experience.

  • Traveller-Initiated Cancellations: If a traveller chooses to cancel their booking, refunds may be available in accordance with our clearly defined [Cancellation Policy]. This includes specific timeframes and conditions that must be met for eligibility.

  • Duplicate Payments or Billing Errors: In the event of duplicate payments or technical billing errors, a refund will be processed after thorough verification has confirmed the error, ensuring a fair resolution for our customers.

 

Please note that all refunds will be processed after deducting applicable charges, which may include Goods and Services Tax (GST), processing fees, and any non-refundable components associated with the booking. This ensures transparency and clarity regarding the final amount refunded.

3. NON-REFUNDABLE CHARGES

Refunds will not be issued for:

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  • Deposits, booking advances, or partial payments are clearly marked as non-refundable.

  • Government fees, taxes, insurance charges, visa fees, and entry permits.

  • Services missed due to personal reasons, including illness, delays, or voluntary non-participation.

  • No-show situations or late arrivals for any part of the tour.

  • Seasonal, festive, promotional or last-minute bookings where refund clauses do not apply.

  • Third-party services (hotels, flights, trains, cruises, sightseeing) governed by their own refund rules.

4. REFUND PROCESSING TIMELINE

  • Refunds, where approved, will be released within 30 working days after the tour ends.

  • International transactions may take longer due to banking or currency processes.

  • Refunds will be credited only to the original payment method or the bank account provided for the refund request.

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Kaveesh Tours is not responsible for processing delays caused by banks, payment gateways, or third-party providers.

5. REQUIRED DOCUMENTATION

Travellers requesting a refund must provide:

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  • A written request (email or physical letter).

  • Booking number or invoice.

  • Payment receipt or transaction proof.

  • Relevant supporting documents (if applicable).

 

Incomplete documentation may delay or invalidate a refund request.

6. FORCE MAJEURE SITUATIONS

Events that qualify as Force Majeure include natural disasters (such as hurricanes, earthquakes, and floods), pandemics (like COVID-19), political instability (including war or civil unrest), strikes (of transportation or service workers), or any other circumstances that are unforeseeable and beyond our control.

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In these situations, the following guidelines apply:

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  • Refunds for cancelled or altered travel plans will be contingent upon the specific policies of the hotels, airlines, and other service providers involved in your itinerary. It is important to review their terms and conditions prior to booking.

  • While Kaveesh Tours is committed to assisting customers in the process of obtaining refunds or credits wherever feasible, it is crucial to understand that we cannot guarantee full or partial refunds due to the varying policies of each service provider. Our team will do their best to advocate on your behalf, but outcomes will ultimately depend on the individual provider's discretion and circumstances.

7. REFERENCE TO OUR CANCELLATION POLICY

For details on cancellation charges, timelines, and booking forfeiture terms, please refer to our Cancellation Policy, available on our website.

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