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Privacy Policy

Welcome to Kaveesh Tours (“Company”, “we”, “us”, or “our”). We are committed to protecting your privacy and providing a safe, secure, and transparent online experience during your interaction with our website, www.kaveeshtour.com, and the services offered.

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This Privacy Policy summarizes how we collect, use, disclose, and protect your personal information. This includes information obtained when you visit our website, make a booking for our tours, or otherwise interact with us through any digital platforms or offline channels, such as phone calls and in-person meetings.

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Kaveesh Tours values your personal information and adheres to applicable laws and regulations concerning the protection of such data. We will seek to be transparent in our process of how we collect, use, and disclose your data and your rights associated with such information. By keeping your privacy in mind, we work hard to ensure a trustful and secure environment for our customers.

1. INFORMATION WE COLLECT

Various types of information may be collected depending on how you interact with our website and services for seamless and personalized travel experiences.

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a) Personal Information

These are information that identifies you personally and is necessary to process the bookings, ensure smooth communication, and comply with travel regulations.


We may gather information such as:

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  • Full Name, used for reservations, tickets, and identification.

  • Email Address, for sending confirmations, itineraries, invoices, and promotional offers.

  • Phone Number/WhatsApp Number, for real-time updates, travel reminders, and support.

  • Postal Address, required for billing, verification, or documentation delivery.

  • Age/Date of Birth is often needed for travel eligibility, pricing, and insurance requirements.

  • Government-issued IDs such as Passport, Aadhaar, PAN, Visa documents, or any ID mandated by travel authorities.

  • Emergency Contact Details, for safety and assistance in unforeseen circumstances.

  • Payment information is collected securely via third-party gateways to process your tour bookings.

 

b) Non-Personal Information

This includes automatically collected data that helps us improve user experience and website performance. Examples include:

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  • Browser type, device details, and operating system

  • IP Address, used for security and location-based content

  • Website usage data, such as pages visited, clicks, time spent, and referral sources

  • Cookies help us deliver personalized content and track preferences

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This data is aggregated and anonymous, and cannot personally identify you.

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c) Information from Third Parties

If you are booking on behalf of others, we may receive their details through you.
Additionally, our partners (airlines, hotels, payment processors) may share limited information related to your booking status or transaction verification.

2. HOW WE USE YOUR INFORMATION

Kaveesh Tours uses your personal and non-personal information to offer efficient, reliable, and personalized travel services.

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  • Booking & Tour Management: Your details are essential to arrange flights, hotels, transportation, sightseeing, and all associated travel services.

  • Communication: We use your contact information to send booking confirmations, invoices, tickets, reminders, updates on itinerary changes, or important alerts.

  • Customer Support: Your information helps us respond to inquiries, complaints, and post-travel feedback effectively.

  • Marketing & Promotions: With your permission, we may share exclusive offers, trip recommendations, newsletters, and festive discounts tailored to your interests.

  • Improving Our Services: Aggregated data helps us enhance website speed, UI experience, travel package quality, and customer service standards.

  • Legal Compliance: Some information is required by travel authorities, airlines, or government regulations for security, visa requirements, or audit purposes.

  • Fraud Prevention: We may use data analytics to prevent unauthorized transactions and ensure platform security.

3. SHARING & DISCLOSURE OF INFORMATION

Your privacy is our priority, and we do not sell or trade your information to any unauthorized party. However, your details may be shared when required to fulfil your travel plans.

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We may share your information with:

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  • Airlines & Rail Providers for ticketing and verification

  • Hotels & Accommodation Partners for reservation purposes

  • Local Tour Operators & Transport Agencies to arrange local travel logistics

  • Visa and Documentation Agencies, when you opt for visa support services

  • Travel Insurance Providers

  • Payment Gateways, to process secure online transactions

  • Regulatory Authorities, if legally required for security, immigration, audit, or compliance purposes

 

Every partner receives only the information necessary to perform their function, and we ensure confidentiality is maintained.

4. DATA SECURITY MEASURES

We understand the importance of securing your personal information, especially when it involves identity documents and financial details.
To safeguard your data, we adopt:

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  • Secure Socket Layer (SSL) encryption on our website

  • Encrypted communication channels for data transfers

  • Restricted data access, granted only to authorize employees

  • Firewall and antivirus protection across servers and systems

  • Secure payment processing, handled through certified third-party payment gateways

  • Continuous monitoring to prevent unauthorized access and cyber threats

 

While we follow industry-standard practices, no online system can guarantee 100% security. However, we remain committed to minimising risks and enhancing protection continuously.

5. COOKIES & TRACKING TECHNOLOGIES

Our website utilizes cookies and similar tracking technologies to enrich and personalize your browsing experience. Cookies are small data files that are stored on your device when you visit our site. They serve several important functions, including:

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a) Remembering Your Preferences: Cookies allow us to save your individual preferences, such as your chosen language or specific travel interests, which helps create a more seamless experience during your visits.

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b) Understanding User Interaction: We analyze how users engage with our website through cookies, providing valuable insights into navigation patterns and page performance. This understanding enables us to refine the site layout and improve overall functionality.

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c) Personalized Travel Recommendations: By collecting data on your browsing behaviour, we can tailor travel suggestions to better match your interests and preferences, ensuring that the options presented to you are relevant and appealing.

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d) Enhancing Website Performance: Cookies also play a crucial role in improving the loading speed and overall performance of our website, facilitating quicker access to content and a smoother user experience.

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You have the option to disable cookies through your browser settings. However, please be aware that disabling them may result in a less optimized experience, as certain interactive features and personalized functionalities may not work as intended without cookie support.

6. YOUR RIGHTS

Depending on your jurisdiction and the applicable laws, you are granted specific rights regarding your personal data that we hold. These rights include:

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a) Access to Your Personal Data: You have the right to request and obtain confirmation of whether your personal data is being processed, along with access to that data. This allows you to understand what information we hold about you.

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b) Request for Corrections: If you find any inaccuracies or incomplete information in your personal data, you have the right to request corrections. We encourage you to provide as much detail as possible to facilitate the amendments.

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c) Request for Deletion: You may ask for the deletion of your personal data, subject to certain legal and operational limitations. This means that while we strive to comply with such requests, some data may need to be retained for compliance with legal obligations or to address other legitimate needs.

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d) Withdrawal of Consent: If you have previously given consent to receive marketing or promotional communications, you can withdraw that consent at any time. We will provide you with clear instructions on how to unsubscribe from such communications.

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e) Request a Copy of Your Information: You have the right to request a copy of the personal information we have collected about you. This ensures transparency and allows you to confirm the details we are retaining.

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f) Restriction or Objection to Data Processing: You can restrict or formally object to the processing of your personal data under certain circumstances. This includes situations where you believe your data is being processed unlawfully, or if you have contested the accuracy of the data.

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To exercise any of these rights, please reach out to us at info@kaveeshtour.com. We commit to addressing your request in a timely and reasonable manner, ensuring that your rights are respected and upheld.

7. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the following purposes:

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a) Complete tour bookings and travel services: This includes processing reservations, managing itineraries, and ensuring a smooth experience from booking to the end of the journey.

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b) Resolve disputes or after-service queries: We may need to access your information to address any issues that arise after your travel, such as complaints or inquiries about services received.

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c) Meet legal, tax, and regulatory requirements: Personal information is retained as required by local and international laws, including tax obligations and travel industry regulations, to ensure compliance and protect both our customers and our organization.

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d) Improve upcoming travel programs and service quality: We analyze collected data to identify trends, gather feedback, and enhance our offerings, ensuring we continually refine and improve our services based on customer preferences and needs.

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Once your data is no longer needed for these specified purposes, we will take appropriate measures to securely delete, anonymize, or archive it in accordance with industry best practices for data protection and privacy. This ensures that your information is handled responsibly and your privacy is safeguarded.

8. THIRD-PARTY LINKS

Our website may include links to a variety of third-party resources, such as travel blogs, hotel websites, tourism boards, payment portals, or partner pages. It is important to understand a few key points regarding these external sites:

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  • We do not assume any responsibility for the privacy policies, security practices, or the content found on these linked websites. Each of these external sites operates independently and may have different standards and regulations.

  • We strongly encourage you to take the time to review the privacy policies and terms of service of any third-party site you choose to engage with. This will help you make informed decisions regarding how your personal information may be used and protected.

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Your interactions with these third-party websites are conducted at your own discretion and risk. We advise exercising caution and using your best judgment when navigating away from our site.

9. CHILDREN’S PRIVACY

We do not intentionally collect personal information from children under the age of 16 years.
In cases where child information is needed (such as for family trip bookings):

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  • The details must be provided only by the parent or legal guardian.

  • We use such data solely for travel-related purposes, such as ticketing or age-based pricing.

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If you believe a child’s information has been provided to us without consent, please contact us immediately for removal.

10. CHANGES TO THIS PRIVACY POLICY

Kaveesh Tours reserves the right to update or revise this Privacy Policy as necessary to reflect various factors, including but not limited to:
 

a) Changes in Legal Requirements: We will adapt our policy to comply with new laws and regulations that govern data protection and privacy, ensuring that we meet all legal obligations.
 

b) Updates in Our Travel Services or Technologies: As we expand and improve our travel offerings—whether through the introduction of new booking platforms, enhanced customer service tools, or innovative travel solutions—our privacy practices may also change to safeguard your information within these new contexts.
 

c) Enhancements in Security Practices: In response to evolving cyber security challenges, we may revise our security measures and protocols to better protect your personal data from unauthorized access, breaches, or other security threats.
 

d) Operational or Business Adjustments: Any changes in our company structure, partnerships, or operational strategies that affect how we handle personal information may lead to updates in this policy.
 

All modifications to the Privacy Policy will be clearly posted on this page, along with an updated “Last Updated” date to inform you of the most recent changes.
 

We strongly encourage you to review this Privacy Policy periodically to stay informed about how we protect your data and ensure its confidentiality and security. Your trust is paramount to us, and we are committed to maintaining transparency and upholding your rights regarding your personal information.

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